Refund and Cancellation Policy Draft

Status: Draft for attorney review

Last updated: 2026-05-31

Scope: NyrA Swarm Little Buddy desktop app only

This draft reflects the requested "all purchases are final" posture, with practical exceptions for legal requirements, billing errors, and subscription cancellation. It should be reviewed before publication.

Plain-English Summary

All purchases are final. NyrA does not offer refunds for change of mind, unused time, setup issues caused by unsupported systems, or failure to cancel before renewal.

Customers can cancel future subscription renewals through the billing portal. Cancellation stops future billing but does not automatically refund the current billing period.

Refund Policy

Payments for NyrA Swarm Little Buddy are final and non-refundable except where required by law or where NyrA determines that a refund is appropriate for a billing error.

Examples of cases that may qualify for review:

• Duplicate charge.
• Incorrect amount charged.
• Charge after a confirmed cancellation should have taken effect.
• Unauthorized or fraudulent charge.
• Service was not delivered because of a verified NyrA billing or licensing system failure.

Examples of cases that normally do not qualify:

• Customer changed their mind.
• Customer did not use the app.
• Customer forgot to cancel before renewal.
• Customer expected features that were not included in the published plan.
• Customer cannot use unsupported hardware, OS versions, networks, or third-party provider accounts.
• Customer used AI provider credits or hosted usage during the billing period.

Subscription Cancellation

Customers may cancel future subscription renewals through the billing portal.

Unless otherwise stated during checkout:

• Cancellation takes effect at the end of the current paid billing period.
• Access continues until the current paid billing period ends.
• NyrA does not provide prorated refunds for partial billing periods unless required by law or approved for a billing error.

No Trial

The first paid launch has no free trial. Customers are charged when they subscribe.

Support Contact

Support email: nyrasupport@gmail.com pending user creation/confirmation.

Do not publish this policy until the support mailbox exists and is monitored.

Required Checkout Disclosures

Before payment, checkout and pricing pages should clearly disclose:

• Price.
• Billing interval.
• No-trial status.
• Renewal terms.
• How cancellation works.
• Final-sale refund posture.
• Included features.
• Usage limits for hosted AI, if hosted AI is included.
• Whether customer-provided AI keys are required.

Review Notes

This policy must stay compatible with subscription cancellation rules. Even with a final-sale posture, customers need a clear and simple way to stop future renewals.

Source references:

• FTC recurring subscriptions / click to cancel: https://www.ftc.gov/business-guidance/blog/2024/10/click-cancel-ftcs-amended-negative-option-rule-what-it-means-your-business
• Stripe Customer Portal: https://docs.stripe.com/customer-management
• Stripe refunds support: https://support.stripe.com/questions/how-to-refund-a-customer